1. Information We Collect

When you engage with our services, we collect different types of information depending on how you interact with us. Some information you give us directly, while other data gets collected automatically through our systems.

Personal Information You Provide

When you register for our learning programs or contact us for budget audit preparation services, we'll ask for:

• Contact details: Your name, email address, phone number, and mailing address
• Account information: Username, password (which we encrypt), and security preferences
• Financial context: Basic information about your financial situation relevant to budget audit preparation—but we don't collect your banking details or account numbers
• Communication records: Messages you send through our contact forms, emails, or during consultation sessions
• Educational background: Information about your experience level with financial planning and audit preparation

Information Collected Automatically

Our website and learning platform collect certain technical information when you visit:

• Device and browser data: IP address, browser type, operating system, device identifiers
• Usage information: Pages visited, time spent on each section, clicks, and navigation patterns
• Learning progress: Course completion rates, quiz scores, module access times
• Cookies and tracking: We use essential cookies for site functionality and analytics cookies (which you can disable) to understand how people use our resources

2. How We Use Your Information

We don't collect data just to have it. Everything we gather serves a specific purpose related to delivering and improving our services.

Detailed Use Cases

• Service delivery: We use your contact information to send program materials, course updates, and essential communications about your enrollment
• Educational support: Your progress data helps us identify where students typically struggle so we can create better explanatory content
• Communication: We'll email you about program schedules, new resources, and changes to our services—you can unsubscribe from marketing emails but will still receive essential account communications
• Security and fraud prevention: Technical data helps us detect unusual activity and protect your account
• Legal compliance: Sometimes we're required by Australian law to maintain certain records for specific periods

3. Data Sharing and Disclosure

We don't sell your personal information. Period. But we do work with trusted service providers who help us deliver our programs, and occasionally we're legally required to share information with authorities.

Service Providers and Partners

We share necessary information with:

• Technology providers: Email service platforms, learning management systems, and website hosting services that help us run our operations
• Payment processors: If you pay for our services, payment details go directly to secure payment gateways—we never see or store your full credit card information
• Analytics services: We use privacy-focused analytics tools to understand how people use our resources
• Communication tools: Services that help us send emails, manage support tickets, and schedule consultations

All these providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law, in response to valid legal processes, to protect our rights or property, or to prevent harm to people or illegal activity. We'll notify you when legally permitted if we're required to hand over your information.

4. Data Retention

We keep your information for as long as needed to provide services and comply with legal obligations. Different types of data have different retention periods.

When we no longer need your data, we securely delete or anonymize it. Anonymized data (which can't identify you) may be retained indefinitely for research and improvement purposes.

5. Your Rights and Choices

Under Australian privacy law, you have significant control over your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you. If anything's inaccurate or outdated, you have the right to ask us to correct it. Just email support@quorivantia.com with your request, and we'll respond within 30 days. There's no fee for standard requests, though we may charge reasonable costs for extensive or repeated requests.

Data Portability

Want to take your data elsewhere? You can request a copy of your information in a commonly used electronic format. This includes your account details, learning progress records, and any content you've created within our platform.

Deletion and Erasure

You can request deletion of your personal information, and we'll comply unless we have a legitimate reason to keep it (like legal obligations or unresolved disputes). When you delete your account, we remove or anonymize your data within 90 days, though some information may persist in backup systems for up to 12 months before permanent deletion.

Marketing Communications

Every marketing email includes an unsubscribe link. Click it and you're off our marketing list within 48 hours. You'll still receive essential communications about your account and services you've enrolled in.

Cookie Management

Most browsers let you refuse or delete cookies. Check your browser's help section for instructions. Just know that blocking essential cookies might affect how our website works for you.

6. Security Measures

We take data security seriously and have multiple layers of protection in place, though no system can be 100% secure.

Technical Security

• Encryption: We use SSL/TLS encryption for data transmission and encrypt sensitive data at rest
• Access controls: Only authorized staff can access personal information, and access is logged and monitored
• Secure hosting: Our systems are hosted in Australian data centers with physical and digital security measures
• Regular updates: We keep our software and security systems up to date with the latest patches
• Backups: Regular encrypted backups ensure we can recover data if something goes wrong

Organizational Security

Our staff receive privacy and security training. We have clear data handling procedures, and everyone who works with personal information signs confidentiality agreements. We also conduct regular reviews of our security practices to identify and address potential vulnerabilities.

Your Responsibilities

Keep your password secure and don't share your account credentials. If you suspect unauthorized access to your account, contact us immediately at support@quorivantia.com.

7. International Data Transfers

Your data is primarily stored in Australia, but some of our service providers operate internationally. When data leaves Australia, we ensure appropriate safeguards are in place.

Some of our technology providers have servers or operations in other countries, including the United States and European Union. We only work with providers who maintain strong privacy standards and comply with recognized data protection frameworks. Where required, we use standard contractual clauses approved by privacy regulators to protect your information.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia under Australian privacy laws.

8. Children's Privacy

Our services are designed for adults and we don't knowingly collect information from anyone under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us on your behalf.

If we discover we've accidentally collected information from someone under 18 without appropriate parental consent, we'll delete it promptly. Parents who believe we might have such information can contact us at support@quorivantia.com.

9. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users by email and post a notice on our website.

The "Last Updated" date at the top tells you when we last revised this policy. We encourage you to review it periodically. Continuing to use our services after changes means you accept the updated policy.

Previous versions of this policy are available on request if you want to see what's changed over time.

10. Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first at support@quorivantia.com. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):